Assistant Spa Manager

Location: 
Courtney, British Columbia

The Pacific Mist Spa at the Kingfisher Oceanside Resort is looking to hire for an Assistant Spa Manager.  This position is a salaried position, maintaining an average of 40 hours per week.  The Pacific Mist Spa is a 10,000 sq. ft. facility with 60 – 70 employees, 23-treatment rooms, a yoga studio, and an indoor hydrotherapy circuit.  The chosen applicant must have a desire to support the positive morale, healthy working environment and exceptional guest service the Pacific Mist Spa takes pride in and is known for.  To support the future success of the Pacific Mist Spa by efficient business practices, positive leadership, and forward thinking.  Dedication to reaching revenue, labour, and guest service targets is expected. 

 

Responsibilities include:

 

Team Management and Support

  • Schedule adjustments in the event of illness, staff shortages
  • Progressive coaching of employees
  • Assistance with team performance reviews
  • Lead by example daily, establishing and setting the standards for outstanding guest experiences during check in/out, handling and organization at front desk
  • Set standards to exceed guest expectation to ensure Wow factor service and repeat guests

 

Operations

  • Payroll completion in absence of Spa Manager or as required
  • Assistance in receiving and entering retail orders
  • Assist with biweekly and monthly ordering of supplies

 

Guest Services

  • Follow up with guest comments and feedback
  • Support to the team during guest recovery

Assisting in all other tasks and responsibilities as designated by the Spa Manager

Manager on Duty in the Absence of the Spa Manager

 

Attend industry events, tradeshows, and continued education to maintain knowledge and aptitude of current and future industry trends

 

EDUCATION and/or EXPERIENCE

  • High school Graduation required
  • Customer Service experience required
  • First Aid/Health and Safety training an asset
  • World Host Training an asset
  • Business Management/Spa education an asset
  • Esthetics or Massage Therapy background an asset

 

Submit a resume with your interest and qualifications to Amanda@KingfisherSpa.com

 

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