QA Program

Do I qualify for this program?

This unique program is available to Spa Industry Association of Canada members in good standing.

 

Who will perform the verifications?

The Spa Industry Association of Canada is the sole owner of the program and contracts with third-party, impartial assessors.

 

How does it work?

The Quality Assurance program includes an on site assessment with extensive evaluation of all elements of operating a spa, including booking and appointment processes, management and human resource documentation, physical inspection of the property and equipment, sanitation and sterilization procedures and more.

For those smaller spas concerned they may receive a lower ranking due to a limited number of amenities, please be confident in knowing those elements have no bearing within this program. Spa offerings and amenities vary dramatically and at the heart of this program is not to measure the value of amenities or size of the spa, but the desire to ensure all spas meet essential safety, hygiene and operational standards, offering confidence and comfort to the spa management, employees and the guest. The Leading Spas of Canada Quality Assurance verification process is a pass/fail situation, rather than a ‘rating’ process.

The verification criteria are based entirely upon the Spa Industry Association of Canada Standards & Practices that have been in effect since 1998 and that are published on the Leading Spas of Canada website.

Upon successful completion of the verification, the spa will receive the “Quality Assurance Approved” designation.  If there are any areas requiring improvement, the Spa Industry Association of Canada will work with the spa, allowing three months in which to rectify those areas.

All information including documentation reviewed during the Quality Assurance process will be kept strictly confidential and will not be made available to anyone other than to the spa and its authorized personnel.

"Quality Assurance Approved" status is valid for two years.

 

When is the program available?

Program registration is ongoing. 

The Program assessment schedule is conducted once every two years (even years). ??Next assessments will be conducted early Spring 2018 for renewal of 2018-2019 designations and to accept new registrants to the program.

 

How do I register for this program?

Members may register their interest to participate and/or renew anytime. 

Call Spa Industry Association of Canada at 800.704.6393, or email info@leadingspasofcanada.com

 

How and when do I pay for this program?

Upon registering, you will receive an invoice which can be paid online, by credit card over the telephone, or by cheque.  Payment must be received before the assessment package is sent and/or before an assessor is assigned for your assessment.

 

Not a Member?  

Find out more about benefits and membership requirements.

 

More Questions?

Call Spa Industry Association of Canada at 800.704.6393, or email info@leadingspasofcanada.com

 

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